FAQ

Q) How long will my order take to arrive?

Orders without any customization will be dispatched within 1-2 working days. Our usual delivery time to deliver across India is 3-5 days. But due to the COVID-19 situation around the world, Shipping partners are facing so many issues now. We will try our maximum to deliver your product within this time frame.

Q) Can I specify a different delivery address?

If you want your goods to be shipped to another address, please fill out the delivery address section on the screen upon checkout.

Q) What if it is the wrong size on arrival?

If we have shipped a different size than what you confirmed, we will replace the goods free of charge. However, we cannot replace customized goods supplied in accordance with the customization sheets that you have confirmed.

Q) Can I return my order if it doesn’t fit?

Yes. If wishing to return, please contact Fanaacs team via email (support@fanaacs.com) to arrange a return and full refund/replacement within 48 hours of delivery. Product(s) must be returned in the condition it was sent in. Once the product(s) is/are received by our fulfillment team, a full refund/replacement will be processed.

Q) How do I make payment?

Payment can be made via UPI, Credit, or Debit Card. Also, a COD option is available for most of the products on our website.

Q) What is the difference between a replica and player issue shirt?

Player-issue shirts are those worn by professionals in games, while replica shirts are generally cheaper versions of the player issue. While the design of both shirts is similar, sizing, material and in some cases, small design elements tend to be different when comparing the two types of shirts.

Q)  How to wash football shirts?

When washing football shirts, a cold cycle is key. As a bonus, you can also separate by colour and turn your shirts inside out, but as long as you wash at a cold temperature you’re well on your way. Once washed, dry naturally if you can to avoid any potential damage in the tumble dryer.

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